Gyms ought to provide their members – their customers – with the best possible experience for fitness and health. Instead, they cut corners and make the facility and equipment the biggest challenge of your workout.
I’ve been trying to figure out why the all-female staff at my cold plunge spa keeps walking in on me in the dressing room — and precisely when I have no pants on. I’m not concerned so much about the shrinkage, but rather the facility’s overall objective. They have exactly one dressing room on the…
There is an iconic Seinfeld episode where George Costanza’s job interviews keep getting interrupted right before the hiring manager is set to deliver some critical piece of information. For example, at the start of the show, an executive says to George, “I want you to have this job. Of course … ” Then a secretary…
Because gyms want their members to stay away, there is a constant chess match afoot. Health clubs innovate ways to make the gym experience as unpleasant as possible, while members push back with whatever power they have. For example, a common, almost rookie move by gyms is to have their cleaning crews run the…
I was invited to serve on my condominium’s Gym Committee after a surprisingly rigorous selection process. The building’s management sent an email to all 500 unit owners explaining that the condo board planned to renovate the condo gym. Anyone interested in being part of the decision-making process for equipment purchases and layout was welcome to…
I work out when my gym opens at 5 a.m. While the early start frees up the rest of my day, it also puts my exercise plans at risk. The threat used to be the oversleeping employee with the key. Now, there’s more. Inside my gym, the club recently started locking the aerobics room…